The Manager Who Cried Wolf on Yelp

I like reviewing businesses on Yelp. I also like to read reviews before I go to new places. Recently, I reviewed a restaurant on Yelp as honestly as possible. I was disappointed with the entire experience and the food and I made that clear. Soon after the review went up, I received a private message from a man stating that he was the restaurant manager and he wanted me to come in and try the restaurant again on the house, meet the management, introduce me to their style of cooking and change my negative perspective.

I thought, wow what a great example of customer service. A restaurant taking full responsibility for changing the customer perspective as opposed to a business hell bent on staying the same and arguing that their product is the best. Wouldn’t it be cool if more organizations did things this way? I even told friends about how I really appreciated the attentive customer service. So we chatted in messages on Yelp, then all of a sudden I logged in to check the status of what was happening and the person disappeared altogether. The account was closed. So I wondered, was this person really even affiliated with the restaurant? Was the opportunity even for real? What in the heck happened? I Googled his name and everything and he IS listed as one of the owners. Possibly, someone else was posing as him? All strange.

I thought about calling the restaurant and letting them know about it. Then I decided that I wouldn’t do anything. The main reason I wanted to go back to the restaurant was because I thought this was a great example of using social media to improve the customer experience that I could share with readers on my blog and in my career as an example of a social media triumph.

What would you do?

Who Really Won Last Night?

Well, football season is over and done. Did your favorite team win last night?

One of my favorite moments: The Jacoby Jones victory dance

What dance is he doing exactly? An original? The robot? I couldn’t tell, but it was pretty fantastic.

I wish I had a gif for Arthur Jones post sack dance. I couldn’t find one though :(  The Ravens played a great game in my opinion. I thought about doing a recap of my favorite commercials like one I did in the past here. It’s at the bottom of the post. Honestly, I thought the best commercial of all last night was for Beyonce.

Image from Pop Sugar

Over the last few months, the buzz has been all about Queen B. I think her team has done an excellent job of getting people excited about her upcoming world tour! I have all 4 of Beyonce’s solo albums. Her 1st and last albums (Dangerously in Love and 4) are my favorites!

My Top Super Bowl Commercials (not really in order ;) ). Watch them here:

1. Amy Poehler for Best Buy

2. M&Ms Love Ballad

3. Taco Bell Live Mas

4. Doritos Fashionista Dad

5. Calvin Klein Underwear

6. Century 21: The Wedding

7. Toyota Rav4 Genie

8. Budweiser Clydesdale

9. Skechers Designed for Speed

10. Doritos Goat

One of the coolest things that happened last night occurred on Twitter. Oreo jumped on the fact that the lights went out with a clever tweet and photo that generated lots of buzz. At this time, the post has over 15k retweets.

Oreo and Beyonce both win the Super Bowl :) What was your favorite commercial from last night?

Aussie-tizers on Outback

Happy New Year!

This is my first post for 2013 :) . Over the last few weeks, I noticed a social media campaign from Outback Steakhouse happening. My family LOVES Outback. Especially my parents. The great thing is, you can go there and get something healthy or indulge in their pasta, steak, drinks and desserts. I love the baked sweet potatoes, bread, Norweigen Salmon and Hearts of Gold Mahi. Outback has a great presence on Twitter and even does promotions on Facebook and via text. Yesterday, the Outback Bowl took place in Tampa, FL.

 

www.outbackbowl.com

Leading up to game day, Outback promoted the restaurant and game through a creative interactive marketing campaign. The restaurant gave the two competing teams Aussie-tizers (Outback appetizers).

#TeamBloomingOnion: University of South Carolina

#TeamCoconutShrimp: University of Michigan

Based on the outcome of the game, Outback fans received the team winners Aussie-tizer. The campaign promoted the Outback Bowl as well as the restaurant appetizers. Great cross promotion. Regardless of which team won the game, everyone wins something! Here’s the YouTube video promotion. Did you watch the Outback Bowl yesterday? Well, University of South Carolina won. That means, today you can go and get a free Blooming Onion from them. Just say “Outback Bowl” to your server:

 

Outback Bowl Marketing TheGreatDanaJ

Election 2012: The Good, Annoying and Funny moments

For months, the talk has been the 2012 election. From debates, to criticism to super Republicans who hate Obamacare, Clint Eastwood talking to a chair, and super Democrats who call Mitt Romney “Mittens” and even Jay Z incorporating Mitt Romney into his “99 Problems song“. Everyone has an opinion ;) One major thing that both campaign used to help get the word out has to be marketing. Social media has been a huge part of both campaign strategies. Below are a few of my favorite and not so favorite marketing efforts from both campaigns and fun election chatter across the web:

- Mitt Romeny VP announcement via app:

I know that I blogged about this before, but I really liked the strategic way that Mitt Romney announced his VP. By announcing it first on his app he built excitement, acquired email addresses and started his movement from there. Thinking back on it, the app is how he acquired my email address in the first place.

{from MittRomney.com}

- Email Messaging from both campaigns

Both campaigns use email marketing to keep voters informed and ask for money. Ask is a loose definition of what they do. Sometimes the email messaging is rather annoying because both campaigns send multiple emails in a day. From the Romney campaign, I have received emails from Mitt Romney’s sons, Paul Ryan, staff workers, Michelle Obama, Ann Romney, Beyonce and Sarah Jessica Parker. Honestly, I got way more emails than I could read. I averaged about 1 a week for each campaign, if that. Great information, but borderline annoying to receive communication so frequently.

- Promoted Tweets

Both campaigns have used a series of promoted tweets. During the VP announcement on a Saturday Mitt Romney used it. Today, the Obama campaign utilizes a Promoted trend:

-Paul Ryan Gosling Twitter

Not sure who is behind the Paul Ryan Gosling Twitter account. The aRomney/Ryan campaign policies especially the policies surrounding women’s health. Occasionally there are some quirky/funny and not too offensive one-liners that come through on my timeline:

Hey girl, Jay-Z has 99 problems, but a doofus zealot in a backwards red hat ain't one.
@PaulRyanGosling
Paul Ryan Gosling

- YouTube

While I didn’t find any of the campaign videos too exciting, there were some pretty funny campaign related videos like these:

Four year old is tired of hearing about politicians:

 

Epic rap battle: Mitt Romney vs. Barack Obama

 

 

SNL parody of the 1st debate featuring Jay Pharoah as Barack Obama (Jay Pharoah rocks. Period)

Big Bird on SNL

 

Happy Election Day everyone! I took advantage of early voting last week:

from Instagram

If you are in Georgia, stay dry :)

Making it Personal at Blogalicious 2012

During the last weekend in September, I had the pleasure of attending Blogalicious. I’ve been thinking all week of the perfect words to describe the experience. This was my first time ever attending a blog conference out of state. I enjoyed every minute of the trip. Being surrounded by a supportive community of people and brands who “get it” was pure inspiration. I’m sorry that this post took so long. I keep thinking about how great Blogalicious was and I’m seriously at a loss for words. Everyone was nice and friendly. The sponsors were great and offered information about their products and services. I really enjoyed how they welcomed the opportunity to work with bloggers. Here are a few of my favorite moments:

1. Let’s Play Playground Beautification Blogger Field Trip

A few of us bloggers got up early and headed to Walter Bracken Elementary in Las Vegas as a community service project. There, we all took on a task to help make the school look a little bit better. The field trip was sponsored by the Dr. Pepper Snapple Group.

Before photo of the wall I worked on.

After photo with my painting partner Meredith. It’s supposed to be Little Foot of the Land Before Time series.

Does it look like him?

2. Bowling for more birthdays with American Cancer Society

American Cancer Society sponsored us for bowling in the VIP lanes at Red Rock Resort. There, we bowled for “More Birthdays” campaign in support of cancer.

Me with my Monster’s Inc. bowling ball. I bowled for my Grandparents and Uncle Dan. All three died from cancer.

3. Ross Dress for Less

During Blogalicious, Ross set up a style suite for us! I enjoyed styling my outfit with shoes and accessories from Ross and talking with their team.

4. Doug E. Fresh!

During our last night at the conference, Gain Get Fresh sponsored a party for us with a special performance by Doug E. Fresh. I have to admit, before the concert I knew who Doug E. Fresh was and I’d heard his music but I couldn’t put a name to the songs. Doug E. Fresh has been sampled by Notorious BIG (Hypnotize) and more recently Beyonce (Party). Hearing him perform “La Di Da Di” live and watching him do the Dougie made my night :)

5. My hotel suite

The first night I arrived at the hotel, a non smoking room was not available. So, I ended up in a 2,000 sq. foot+ suite by myself. It was a perfect way to start my time in Vegas. It’s an experience that deserves its own post altogether :)

 

I’ve finally sorted out all of the swag we got :) and my world is slowly returning to normal. More on Blogalicious, and what’s happening in my life soon.

Mitt Romney’s Big Social Media Announcement

At 7am this morning, Mitt Romney announced his running mate Paul Ryan via app:

{from MittRomney.com}

Around 7:45 am EST, Mitt Romney announced his running mate via Promoted Tweet on Twitter:

{from Twitter}

3 Reasons why I think this strategy wins:

1. It makes you want to download the app.

Even people who aren’t Romney fans want to know who he picks. Announcing it via app forces everyone to download it. As soon as the app loads, it prompts for a login via MyMitt (an account you can register for on his website) or you can simply login via Facebook. I will admit that I downloaded. Just to see what it looked like. I say well done! The app allows you to login, give donations and Like/Follow Mitt across other social media platforms.

2. Romney will dominate the social media sphere all weekend

The campaign hashtag, #RomneyRyan2012 and Paul Ryan’s name both happen to be trending already. Terms like “America’s Comeback Team”, “Mitt VP”, “Joe Biden” and “Medicare” are floating near the top as well. For a Saturday morning, those are pretty deep topics.

3. Romney will dominate the news on Monday

Of course, since this announcement has been anticipated for a while, Romney will dominate the news Monday. By not announcing the running mate Friday, he has guaranteed himself prime Monday morning news mentions and print editions.

Early this week, Mashable posted an article about how Wikipedia pages are a key indicator in the selection for VP. Mashable states that last minute edits happen before the big announcement so that individuals searching for information can find credible relevant facts via Wikipedia. Being a Wikipedia editor, I checked the last few edits of Paul Ryan’s page to see.

Over the last few days, his page has seen over 200 edits from different contributors. Each contributor must be a registered member because his page is protected by Wikipedia. That means, experienced Wikipedia editors have been updating his page to reflect accurate and factual info. Some could be affiliated with the campaign. Some may not. Edits are still rapidly happening because this is a current event.

Ironically, Mitt Romney hasn’t updated his Facebook page about the announcement at all:

{From Facebook}

He hasn’t updated his Facebook since August 5th. I wonder when his Facebook fans will find out the news? Monday morning or later today? Interesting how he posted it on Twitter, but not Facebook. I believe that the campaign recognizes how the information will spread via Twitter, but it can’t go anywhere that can be monitored on Facebook. Interesting strategy?

Do you have the Mitt Romney app? It’s actually pretty cool.

Are you following the presidential campaigns?

Get Noticed In A Noisy World

I just finished Platform: Get Noticed In a Noisy World by Michael Hyatt. If you follow me on Twitter, or happen to be my Facebook friend then you know that I read Michael Hyatt’s blog consistently. He has great information about leadership, publishing and social media. I also get his posts delivered by email everyday! When I found out about his latest book, I knew that I wanted to read it. The title alone draws you in!

{via}

I purchased the Kindle edition of the book. Lately, that’s the most effective way to ensure that I actually finish reading books. I almost always have my iPad with me and I use the Kindle app to read during long trips, when I wake up and when I go to bed. This book was well worth every penny! In it, Michael tells you exactly how/why he built up his “brand” online. He gives lots of detailed information about advertising and how to grow your following. I love his writing style! It’s positive, informative and he seems like a laid back person. The advice is not specific to a particular industry but more tailored to the business of “people”. I really appreciate his candor. Sometimes, I feel like professionals don’t want to tell you how they “made it” or got where they are professionally. I enjoyed reading about how Michael is open to sharing that journey and helping the rest of the world embark on it to. I also appreciate how he shared information about many other books, blogs and authors for us to check out on the topic. The Resource section in the back of the book is overflowing with information.

Who should read Platform?

I think that if you work in Marketing, Public Relations or Social Media this book should be required reading. There are so many things that you aren’t doing and probably don’t know how in these fields and Michael Hyatt breaks them down. If you want to start a blog, or build your social media platforms professionally I highly recommend reading this book!

If you are interested in purchasing the book, here it is on Amazon.

Want more opinions on the book? Here is a list of sites with reviews.

What are you reading this summer?

The Break Up

Last night I saw this really funny commercial. It’s a Mike and Ike commercial about their “break up”. The commercial features several celebrity cameos by Lamar Odom and Eden Sher (of “The Middle” which is a pretty funny show, if you have never seen it). My favorite segment features the three kids at the end of the commercial).

 

I really like this campaign because:

1. The commercials are funny

2. Mike and Ike fans can submit their own videos. There are other versions of the commercial and Mike and Ike even has a contest going on for people to submit their own video reactions. There are lots of “reactions” on YouTube. Cute campaign :)

3. The tumblr has background on what’s happening with the duo. Mike is focused on music and Ike is focused on art. I love the colorful design!

4. The campaign features games which are pretty fun for their fans

5. There is a slight ambiguity as to whether Mike and Ike are really in a relationship or if they are ending their business relationship. This campaign has perfect timing because “gay marriage” is a big topic right now.

Take a look at the campaign for yourself on Mike and Ike social media pages  Facebook, and Twitter.

W is for Wendy’s

Late last year I started following the Girl Behind Six campaign that Wendys created. When thinking of W, that’s the first thing that came to my mind: Wendy’s. The funny thing is, the Girl Behind Six campaign was created to promote Wendy’s newest burger called The “W”. The “W” would become Meal #6 on the Wendy’s menu. There comes the name, Girl Behind Six. How perfect!

Here’s a photo of the burger:

{from Wendy’s website which is pretty and full of fresh food photos}

It was suspenseful because for weeks no one knew who the Girl Behind Six was. They also heavily promoted the campaign with Sponsored tweets, and a promoted trend campaign.

 

It’s... Wendy’s! Who guessed it?!?!
@GirlBehindSix
Girl Behind Six

The big reveal by Wendys

The campaign was a “140 game show” with giveaways and all. I thought this was a great idea. It kept my attention for weeks following and wondering who in the world is Girl Behind Six. I think Wendy’s did a great job generating buzz. I know this campaign ended in November 2011. The only thing is, I had no clue what the campaign was about until I went to research the blog. I thought it was just to promote Wendy’s, build buzz and create excitement about their brand. I didn’t know it was to promote a burger. The burger is a pretty important part of the campaign, true, but the brand recognition matters as well. I think Wendy’s did a great job on that front. The campaign impact:

- Recently, Wendy’s was announced the #2 burger restaurant after McDonald’s beating Burger King for the first time since Wendy’s opened in 1969.

- The campaign generated 33,000 followers within a month of conception

- The campaign generated 500,000+ consumer behaviors

 

Here’s a cool video about the campaign that I found on Vimeo if you are interested in learning more.

U is for Under Armour Women

Under Armour women launched a campaign called What’s beautiful. The campaign aims encourages women to declare a goal and document it’s progress online.

 

{from whatsbeautiful.ua.com/}

Any woman can sign up and list their goal. Then contestants will be competing challenges in 3 categories:

- Drive Challenges: test your will

- Compete Challenges: push you to the top

- Influence Challenges: a test of social influence, how many people can you bring to your cheering section?

I think the campaign is cool. Many of the goals range from lifting weights 4-5 times a week, PR time for a year in 5k, 10k races, 10k under 60 minutes, and Boston qualify. I also like how the contest has a variety of challenges that don’t solely depend on “likes” or social influence. There are a total of 19 challenges! The finalists are selected based on how great their “stories” are. Meaning how great they fill in their profile pages. The prize is having your life sponsored for a year by Under Armour.

What a cool social media campaign. Yes, it’s a contest. But I also like how you are also working towards a goal while attempting to win.

Here’s a video with more information: